Got a question about Semble? You’ll likely find the answer here. We’ll be updating and adding more answers as we go, so check back regularly.
With Snapper in Semble, paying with your phone now extends to tagging on to the bus! Snapper gives you an easy way to pay for participating buses, taxis, parking meters, and the Wellington Cable Car.
Through Semble, Snapper is now able to offer this to any customer on any network – 2degrees, Spark or Vodafone. Find out if you’re ready to get Snapper in Semble.
Look out for the 
symbol at these locations:
Check out the list of phones that are compatible with Snapper in Semble.
We are testing and adding new phones all the time so check back regularly if your phone is not on the list.
If your phone is not on the list for Snapper, you might still be able to make payments with eligible MasterCard and Visa cards from ASB and BNZ. Check out Semble compatible phones for 2degrees, Spark and Vodafone.
When you add a Snapper to Semble you will be issued with a brand new Snapper. You can transfer the balance from your old card by calling the Snapper call centre on 0800 555 345 if calling from a landline or 09 927 5805 from your mobile, or simply top up your new Snapper via the Snapper Mobile app.
Simply hold the back of your phone to the reader (aim for the fish!) until you hear the beep. For tips and tricks watch our video.
We'd love to hear from you about your experience using Snapper in Semble. The best way to get in touch is through the Snapper Mobile app. Go to the main menu and select 'Feedback' from the drop-down menu. Be sure to give us as much detail as you can, eg: what phone you're using and the bus route if you need specific help with an issue.
No. Snapper is a transport card and will not interfere with your MasterCard or Visa cards in Semble.
But make sure you don’t have any plastic cards – such as a physical Snapper card, MasterCard or Visa card or building access card near your phone when you are tagging on and off as they can interfere.
Not any more! With Snapper in Semble, now customers on 2degrees, Spark and Vodafone can get a Semble SIM and make mobile Snapper transactions. Find out more...
No. As long as your Snapper card is set to ON in Semble then you will be able use Snapper without opening Semble or even having your phone turned on.
To top up your Snapper in Semble you will need to use the Snapper Mobile app. You will be asked to enter a credit card for payment. This can be saved for future use or entered each time.
No, but you can enter credit card details one time in the Snapper Mobile app and save them under a secure PIN so you will not have to enter in your details every time you top up or buy a pass.
The nationwide rule regarding Visa and MasterCard transactions over $80 requiring a PIN does not apply to Snapper.
You will still be able to use Snapper in Semble. You won’t however be able to use the features offered in the Snapper Mobile app; checking your balance, top-up, buy a pass and viewing your transaction history.
Brought to you by:
