FAQs

You can find out the model name, number and operating system (OS) version of your phone in Settings. For Samsung phones go to Settings > More (or System) > About device.

A Semble Ready SIM securely holds your card data, similar to the chip on your plastic card.  It also works together with the NFC-capability of your phone so it can talk to the payment terminal, Snapper reader and to other services as they come on board.  If you haven't already, you'll need to get a Semble Ready SIM from 2degrees, Spark or Vodafone.

A Semble Ready SIM is different to your usual SIM. It has a secure element, which stores your personal information for services such as banking. It has the same level of encryption as your bank cards, to make sure your personal data is secure. Get your SIM from  2degrees, Spark or Vodafone.

Please check with your mobile network provider regarding pricing and how to get a Semble Ready SIM.

The SIM securely holds all your card data, just like the chip on a plastic card. Therefore, when you change SIMs you will need to add your cards onto the new SIM. Make sure your new SIM is Semble Ready.

Make sure your new phone is compatible with Semble. Check it out for 2degrees, Spark, Vodafone, and if you are using Snapper you'll also need to check here. You'll also need to download Semble from Google Play onto your new phone and login as an existing user. If you’re using the same SIM your cards will be automatically be added to Semble.

Call your mobile network provider to suspend your Semble account. You will also need to call your service providers to block the cards you have in Semble.

In order to select a card to pay with, you need to be able to open Semble. Your smartphone needs to be on to do this. 

However, depending on your mobile phone, if you have set an Always On bank card or are using Snapper in Semble, you may still be able to pay with your phone even with a lack of battery charge. This is because some phones support a “low battery mode”, which enables NFC to work even if the battery is not charged. Check your phone manufacturer website to see if your phone has this feature.

Semble does not require the telecommunications networks or data to make a payment. So even if your mobile network goes down, you’ll still be able to use Semble. Semble uses NFC to connect with the payment terminal or Snapper readerband does not require data or a mobile network to operate. 

No. Semble is not connected to your telecommunications account and it does not require data to make a payment, however you will need to have an active prepay subscription. Therefore, it will not impact the transaction if you have credit on your prepaid mobile or not.  We do however recommend you have data enabled in order to be able to receive updates and load new services into Semble.

For your own security Semble is not supported on phones where the operating system/device firmware have been modified or 'rooted'. These phones do not meet the security standards set by Semble and participating banks.

Both the model name (e.g. Samsung Galaxy S5) and model number (e.g. SM-G900F) of your phone needs to match the compatible list for your network on Semble. You can find this in your phone settings. Check out what you need to get Semble for 2degrees, Spark and Vodafone.  

To use Snapper in Semble you'll also need to check the compatible phones for Snapper. 

Semble is only available to customers directly on the 2degrees, Spark and Vodafone networks.

Semble is initially available on selected compatible Android devices, check out what you need to Semble. We are expanding our device compatibility in the future. Watch this space!

The Nexus range do not have a key software compoent that is required for Semble to work. Google decide what software is loaded on these phones and have chosen not include the component for now. Read more here: http://www.semble.co.nz/blog/entry/semble-compatible-phones-part-3.

We’ve looked at how we get Semble into as many Kiwis hands as possible from day one. With over one million NFC-enabled Android devices in NZ that was the best place for us to start.