FAQs

How do I pay?

You've got two options, you choose:

Sign-in and select - open Semble, sign-in (if you've set up a security code in settings) and tap the PAY button beside the card you wish to pay with.
Always On - set a default card to use every time to pay. To set it up for the first time, open the Semble app, choose the card, then select 'More actions' and move the slider to Always On.

Get more tips on how to pay with Semble.

How do I hold my phone to pay?

Hold the back of your phone close and steady to the payment terminal. There are heaps of different phones and terminals out there so you'll need to work out where that 'sweet spot' is.

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Where can I use Semble?

Pay with your phone with Semble anywhere you can tap & go. If you're not sure look out for MasterCard PayPass, Visa payWave or this symbol, or ask behind the counter.

You can go on public transport where you see the Snapper symbol.

More about where to Semble.

Can I use Semble to pay overseas?

Semble has been used to pay in many far flung corners of the world – Australia, Singapore, England and Dubai to name a few! But it has been developed specifically for use in NZ. Not all payment systems are the same as ours so it may or may not work in other countries.

Feel free to give Semble a go when you’re travelling but make sure you have your plastic cards with you as well. Our support team are not able to help out with issues overseas.

Can other cards interfere when I’m paying with Semble?

Yes. Make sure you don’t have any plastic MasterCard or Visa cards, Auckland Transport HOP, Snapper, or building access cards near your phone when you are paying.